Do not send credit card information via email.

We make every effort to be fully stocked for items offered for sale online but we have had some availability problems with DCC and some other manufacturers.  Some items may be offered for sale on a "Special Order" basis. These items may take several weeks to ship.  If you have a concern over availability, please use the contact information listed below to confirm stock status.

Shipping:

Domestic shipping costs are based upon dollar amount purchased - United States Postal Service Priority Mail or UPS Ground Service.  Domestic shipping costs to Hawaii and Alaska are higher.

International shipping costs are based upon weight. - United States Postal Service International Priority Mail.  The shopping cart will calculate those costs before you check out.  Before confirming payment, it is our recommendation that you review the shipping costs carefully.  Shipping estimates are available upon request.

Customer Deposits:
Some advance reservation items may require a deposit.  The balance due, to include applicable sales tax (Washington State Residents) and shipping will be billed when the models are available for shipment.  You will receive a written confirmation of your order/deposit within 10 days of receipt of payment.

Orders may also be placed by email, telephone or FAX.  Please include the item numbers, your name, address, email address and telephone number with your order.  We will confirm your order, normally by email, but we can also mail out confirmations upon request.  We accept Visa, Master Card, Discover or debit cards, checks, money orders and bank drafts in U.S. currency. Sorry, no C.O.D.'s. 

Contact Information

Phone Number:     425-747-2016

FAX Number:     425-747-4028

Email:    sdepolo@theinsidegateway.com

Store Hours

Prices:
Pricing, specifications, availability, and terms may change without notice. The current Inside Gateway Online retail price is always posted.  Sale and special pricing is also posted.  Prices posted in the "Significant New Products" section may only be available for a limited period of time due to product allocation by manufacturer or distributor, manufacturer order cut off dates, delivery date, manufacturer price increases and/or product cancellations.  Any prices offered online will be honored at our retail store.  Store sales subject to Washington State Sale Tax.

Returns:
A refund or credit will be provided if the item is returned by the customer within ten (10) days from the date of sale. A telephone call, fax, or e-mail to sdepolo@theinsidegateway.com explaining the circumstances causing the return is necessary in order to receive a Returned Material Authorization (RMA) number.  This refund and/or credit applies only to "New" or "Like New" items.

No returns for "As Is" items.  "As Is"  items are sold with the understanding that the item may be damaged and/or in need of repair.  Non factory installed electronics such as lights, sound, decoders, command control and/or other modifications void The Inside Gateway Online  return policy.

Sales Tax:
Washington State residents will be charged 9% sales tax.  For orders shipped outside the State of Washington, it is the buyers responsibility to pay any applicable local and or import fees.

Damaged Models:
If a model is damaged in shipment notify us and the shipper.  Make sure you have the shipper number.  Retain all the shipping materials to include the box and all packing materials.  The shipper will notify us and a call tag will be issued by us on our end.  The shipper will pick up the shipping materials and damaged model from your location.  The claim will be settled as quickly as possible.  Please note that failure to retain all the shipping materials will prevent the claim from being settled.